Field Service Engineer

Ref: 3095
Permanent
50000.00 - 60000.00 GBP

Salary: £50k – £60k (Based on experience)

Location: Luton, Bedfordshire

Hours: Monday – Thursday, 8am to 17pm, Friday 8am – 15:30pm

The client specialises in intelligent drive technology, offering reliable solutions to industrial and automotive industries.

The client serves the UK and Ireland markets, providing new build solutions and aftermarket support through spare parts supply, repair, and overhaul services, both at their workshop and on-site.

Responsibilities:

Diagnostics and Repairs

  • Perform diagnostics and repairs.
  • Execute major unit exchanges.
  • Report quality issues noted during tasks.

Customer Support

  • Assist OEMs as needed.
  • Support new product launches.
  • Aid sales team in promoting product performance and growth.
  • Build and maintain strong customer relationships.
  • Minimize customer asset downtime.

Health and Safety

  • Follow all H&S and Environmental guidelines.
  • Coordinate with Health & Safety and Field Service Managers on issues.
  • Work safely and professionally per documentation.
  • Keep health & safety training up to date.

Reporting and Administration

  • Timely completion of engineering reports.
  • Manage expenses responsibly.
  • Monitor and control stock levels.
  • Conduct stock takes per annual plan.
  • Work extra hours as needed.

Training

  • Undertake product-specific training when requested.

Qualifications

Education and Experience

  • Completed engineering apprenticeship; level 5 qualification preferred.
  • Field services and engineering background.

Technical Skills

  • Experience with electric vehicles.
  • Knowledge of zero emission vehicles, electric drive/fuel cell.
  • Experience with high voltage vehicle systems.
  • Understanding of variable speed electric drives and control systems.
  • Excellent diagnostic skills.
  • Good IT skills.

Additional Requirements

  • Full UK driving license.

Benefits

  • Company Vehicle
  • Annual Bonus (pro rata on joining)
  • 20 days holiday (pro rata on joining)
  • Pension: 3% employee, 6% employer
  • Life Assurance
  • Salary/Bonus Sacrifice
  • Private Health Care
  • Dental Health Care
  • Cycle to work scheme.

Pre-Employment Requirement

  • New employees must pass a Drugs and Alcohol related Medical upon starting.


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